This policy for refunds and returns applies to any merchandise purchased through the Shinzen Garden online store.
Overview
Welcome to Shinzen Friendship Garden! We take pride in offering a range of high-quality products that reflect the beauty and serenity of our garden. We hope that each item you purchase brings a piece of our tranquil oasis into your home. Please read our Refund and Returns Policy carefully to ensure a smooth and enjoyable shopping experience.
General Policy
At Shinzen Friendship Garden, our products are carefully curated and inspected to ensure they meet our high standards of quality. Due to the unique nature of our offerings, including apparel, accessories, books, stationary, blankets, throws, aprons, pillows, and rugs, we currently do not accept returns or offer refunds for any items purchased, both in-person and online.
Exceptions
While we maintain a strict no refund and no return policy, we understand that exceptions may arise. In the rare event that you receive a product that is damaged or defective, we invite you to contact our customer service team within 7 days of receipt. To be eligible for a replacement or store credit, you will need to provide:
Proof of purchase (receipt or order confirmation).
A detailed description of the defect or damage.
Photographic evidence supporting the claim.
Upon receiving your claim, our team will review the details and inform you of the approval status and next steps within 5 business days. Approved claims may result in a replacement of the item (subject to availability) or store credit towards your next purchase. Please note that shipping fees are non-refundable, and any costs associated with returning the defective item will not be covered by Shinzen Friendship Garden.
Non-returnable Items
Please be aware that certain items are non-returnable and non-refundable under any circumstances. These items include:
Custom orders or personalized items.
Sale items or products purchased during promotional events.
Perishable goods such as plants or food items.
Gift cards.
Purchasing Gifts
If you are purchasing an item as a gift, we encourage you to inform the recipient of our policy. In cases where a gift recipient receives a damaged or defective item, the same policy applies, and the original purchaser will need to initiate the claim process.
Contact Us
Our team is here to help ensure that your experience with Shinzen Friendship Garden is nothing short of delightful. If you have any questions or concerns regarding our Refund and Returns Policy, or need assistance with a product, please don’t hesitate to contact us at info@shinzenjapanesegarden.org.
We thank you for your understanding and for supporting Shinzen Friendship Garden. Your purchases help us maintain and enhance this beautiful space for all to enjoy.
Need help?
Contact us at info@shinzenjapanesegarden.org for questions related to refunds and returns.